SHIPPING AND RETURNS

Shipping policy

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​Orders are shipped within 3-10 days.

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Standard shipping for all items. Shipping rates are calculated at checkout. FREE standard shipping for orders over €200.
The arrival time depends on the provider (1-3 weeks). The provider may vary depending on the destination, all parcels have a tracking number.

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Express shipping worldwide for all items is available at request.
Arrives in 3-5 business days (unless delayed due to COVID-19 restrictions). The provider may vary depending on the destination, all parcels have a tracking number.

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Refund policy

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If you're not happy with the received item's quality or it arrived damaged, it's possible to exchange it or get a refund. A return for the item must be initiated within 14 days of delivery, and it should be posted back in the condition received.

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Please, note that original pieces are not eligible for return. Original polaroids and emulsion lifts have their own flaws and imperfections that are distinctive traits of old Polaroid film. However, if the item arrives damaged, please get in touch with me immediately. 

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The buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost. Any international customs duties and taxes will not be refunded. Returns of customized or made-to-order are possible only if arrived damaged. In this case, please contact me with photographs of the damaged item/items as soon as possible. 

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If you are a consumer based in the EU, you may have additional rights relating to returning items. In this case, you will be entitled to elect to use either the CRD or the seller's policy in respect of returning a particular item.

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If your item arrives damaged, please contact me with photographs of the damaged item as soon as possible.